In order to provide the best user experience on the system, your personally identifiable information or personal data will be collected, used, disclosed, and processed within the framework of protection. user. Companies (“BNB.VN”, “Công ty”, “chúng tôi” hoặc “của chúng tôi”) là đơn vị sở hữu và điều hành hệ thống

The Company believes that customers have the right to know about the types of personal data we collect and the purpose of using them on the system, both on the website and/or on the application (“” System”) . After reading this Privacy Policy, you will be able to decide for yourself whether to share personal data with us. Personal data herein refers to any information relating to an identifiable/identifiable natural person (“Personal Data”) . By clicking “agree”, you acknowledge that you have read this Privacy Policy and the Terms of Use (link) of and have understood the entire content & consequences. of them; you consent and consent to our collection, use, disclosure and processing of Personal Data in accordance with this Privacy Policy and/or these Terms of Use. Furthermore, you also acknowledge that all Personal Data you have provided or will provide is original, true and correct. may amend this Privacy Policy from time to time to reflect changes in laws and regulations, Company usage practices, System features and/or advancements technology. If there is a revised version of the policy on collection or use of your Personal Data, the changes will be updated in this Privacy Policy and the effective date will be noted at the top. document. Therefore, you should periodically review this Privacy Policy to stay up to date with the latest policies and practices from us. If you do not agree to any changes or modifications to the Privacy Policy, you have the right to discontinue use of the System. If you continue to use the System after the effective date of the amendment, you will be deemed to have agreed to and accepted the revised Privacy Policy(s).

This Privacy Policy explains:

Information Collected

With your consent, we may collect your Personal Data to provide our services to you when using the System. In addition, we may also collect Personal Data for other reasons further provided in the Privacy Policy. Personal data includes the information described below.

  • Basic personal information : when you are using our System, we may ask you to create an account to make a reservation. Personal data collected will include, but is not limited to, your name, user identification and login information, email address and phone number.
  • Specific personal information: we may collect your Personal Data based on your use of our System, for example your hotel reservation details (such as hotel name, hotel location and/or length of stay), your travel preferences, details of your airline’s frequent flyer membership as well as your reviews. We may also collect certain information from you while you are using our System, such as your geographic location, IP address, search preferences, and other data. related to other general Internet use.
  • o Geographical location: with your consent, we may collect your Personal Data about your physical location to provide you with offers in relevant locations. provided on our System. We may also derive your approximate location from your IP address and GPS.
  • Log Information : when you are using our System, we may collect your data which we refer to as “log information”. Log information may still be collected even if you do not create any accounts on our System. This log information may include your IP address, browser type, operating system, nationality, site visit location, mobile service provider, device information and search history, as well as other general internet usage related information. We use log information to provide users with a better experience when using our System.
  • Cookies and similar technologies: we may use cookies and/or similar technologies (such as web beacons, tags-tags, scripts-scripts). Cookies are small pieces of data stored on your computer or mobile device to help us track you. Like other websites, we may use cookies to provide you with a better experience, so your computer and/or mobile device will recognize you when you subsequent use of our System. Please disable cookies option, if you want us to stop cookies feature.

Purpose of using information

We may also collect and store your information to provide you with the best service packages tailored to your preferences. In addition, we may also use your information collected through the System for the following purposes:

  1. register to use and/or access the System;
  2. manage, operate, administer and/or access the System;
  3. contact you on matters relating to your use and/or access to the System and manage queries and/or requests submitted by you through the System;
  4. customize your experience using the System and improve customer experience and satisfaction;
  5. publish your reviews of our services as well as the products listed on our System;
  6. enforce the provisions of our Terms and Conditions;
  7. dispute resolution, collection of outstanding payments and troubleshooting and/or;
  8. for other purposes will be notified to you at the time of collection.

We may also use your Personal Data and other information collected to:

  1. Digital marketing including, but not limited to, social media, display advertising, search engine optimization (“SEO”) , search engine marketing (“SEM”) , Push Notification using open graph techniques and
  2. traditional marketing which includes, but is not limited to, emailing you about new products, special offers and surveys or other information we think you might see interesting.
  3. Please note that you may opt-out of any marketing materials we may send you by following the unsubscribe instructions outlined in our marketing materials; If you choose to opt out of any marketing materials, we will respect your wishes. Please note, however, that the marketing, purchase recommendations, and other communications we display on our websites and apps are directed and personalized based on the combined data that we display. I have collected about customers.

Sharing Personal Data

Your personal data may be shared with affiliated companies, organizations and/or individuals (“Third Parties”) in order to complete the services we provide to you. We may hire Third Parties to use their services, including, but not limited to, website hosting, data analysis, marketing, promotions, credit card transaction processing and other services. other related services.

Depending on your location, and Third Parties may also transfer your Personal Data abroad.

Please note that may disclose your Personal Data under the following conditions:

  • Providing Information with Consent: We will only share your Personal Data with Third Parties when we have received your consent to allow us to do so. We will need your consent to share any Sensitive Personal Data, as required by applicable laws and regulations. By clicking the “Consent” button, you have established a clear affirmative action and a voluntary, specific, understood and unambiguous agreement regarding the processing of Personal Data. This may include sharing the collected Personal Data with Third Parties.
  • Providing Information to Buyers: This happens when we sell, transfer or make other transfers involving part or all of a business or company.
  • Providing Information for Legal Reasons: We may, in our sole discretion, decide whether to share your Personal Data with Third Parties if we consider that sharing the data is necessary to: i) comply with applicable laws and regulations; ii) enforce our Terms and Conditions; iii) investigate any fraud or illegal conduct; and/or iv) protect our brand, reputation and assets.

Method of accessing or correcting Personal Data

When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of the information we hold is incorrect or incomplete, please log into your account on the System and correct the information. In addition, you should promptly update your Personal Data through your account if there are any changes. If you wish to correct errors or omissions in any Personal Data that we hold, but do not provide access to corrections through the System or deny access to Personal Data in accordance with possession or control by us, or as required by applicable law, please submit your request using the contact information set out below.

Withdraw consent

You may withdraw your consent to our collection, use or disclosure of Personal Data by giving us reasonable notice. If you wish to withdraw your consent, please notify us using the contact information shown below. At your request, we will stop collecting, using or disclosing your Personal Data, unless required by law or if we have legitimate business or legal purposes. to retain that data. Note that when you withdraw your consent to the collection, use or disclosure of Personal Data, it will prevent us from continuing to provide you with our services and you Customer agrees that we will not be liable to you for any loss or damage whatsoever arising out of or in connection with such termination of service. If, after withdrawing your consent, you still decide to use our services again, you will need to click the agree button again to confirm your consent. as set forth above in this Privacy Policy.

Delete Personal Data

You may request the deletion of your Personal Data collected and processed by us, by sending us a reasonable reason. If you wish to delete your data, you should notify us at our contact information set out below.

At your request, we will try to delete your Personal Data from our system. We will stop collecting, using or disclosing your Personal Data, unless required by law or if we have legitimate business or legal purposes to retain it. Note that by requesting the deletion of your Personal Data, we cannot continue to provide you with our services and you agree that we will not be liable to you. you for any loss or damage arising out of or in connection with such termination of service.

Retention of your Personal Data

As long as your account remains active, we will keep your Personal Data in order to provide services as needed. We will cease to retain Personal Data or with reasonable efforts to delete the means associated with your Personal Data, as soon as, 1) the purpose of collection of Personal Data is no longer relevant to data retention; and 2) applicable law does not require data retention and/or is not required for business purposes.

Protection of Personal Data

We will protect your Personal Data by maintaining reasonable confidentiality agreements, including physical, technical and organizational processes, to prevent access, collection, unauthorized use, disclosure, copying, modification, processing of data or similar risks. If there is any breach of Personal Data, we will notify you through our channels, directly or indirectly, to provide you with complete information. regarding the breach of that Personal Data. After notification, we will do our best to restore the security of your Personal Data on the System.

Links to other websites

Our system may contain links to other related websites. However, once you have used these links to leave the System, you should note that we do not have any control over these sites and are not responsible for them. The Privacy Policy or practices of these websites, you should therefore carefully read the Privacy Policy of each website visited that collects Personal Data.

Registration and Membership

This system allows you to create user accounts based on the data you provide. By providing your data, registration and account creation, you ensure that:

  • Customer has reached the age of 18;
  • Information about you is true and correct, current and complete as required in the registration form on the System (“Registration Data”) ; and
  • You will update this Registration Data to maintain accuracy and completeness.

Other provisions

  • Effectiveness : in the event of inconsistency between these Terms and Conditions and this Privacy Policy, the provisions of this Privacy Policy shall prevail.
  • Business transfer : in the event of a change in control or ownership of a business or corporate group of, then Personal Data collected in the System may form part of an asset transfer. .

Our contact information

If you have any questions or requests regarding this Privacy Policy, please contact us via: